Information

Cancellations, refunds & complaints

Last updated: 24 October 2026

Cancelling before your delivery

Email info@lolascreamy.com before the order cutoff (2pm (UK time), 2 days before your delivery day) and we’ll cancel your order and refund you in full.

Because our yogurt is fresh, perishable and made to order, the standard 14-day cancellation right doesn’t apply once your order is being prepared.

If something isn’t right

If anything arrives damaged, leaking, faulty or missing, please let us know within 24 hours of delivery.

Send your order reference (it starts “LC-”) and, if you can, a photo. We’ll offer a replacement on a future delivery day or a refund to your original payment method.

Refunds

Refunds go back to the card or payment method you used, through our payment provider Stripe. They usually reach you within 5–10 working days, depending on your bank.

Complaints

We’d love to hear from you if anything falls short. Email info@lolascreamy.com and we’ll reply within 2 working days.

If you have a food safety concern, please also keep the tub and its label (which shows the batch code and best-before date).