Information

Terms of sale

Last updated: 24 October 2026

1. Who we are

This website is run by Lola’s Creamy (“we”, “us”), based in London E8 2BH. You can contact us at info@lolascreamy.com.

To confirm: legal name and business type (sole trader or limited company with company number), full trading address, and VAT number if registered

2. Our products

We sell Greek style yogurt in 500 ml tubs, sweetened and unsweetened. Ingredients, allergens, nutrition and storage information are shown on each product page and on our allergens page. Both products contain milk.

Product photos are for illustration; the label on your tub is the definitive source of product information.

3. Prices and payment

Prices are in pounds sterling and are shown on the website, along with the delivery charge, before you pay. The total you pay is calculated by our system at checkout. Payment is taken securely by our payment provider, Stripe; we never see or store your card details.

To confirm: whether prices include VAT (most food, including yogurt, is zero-rated, but confirm with your accountant)

4. Placing an order

Our website works on a preorder basis: you choose an open delivery day for your postcode, then pay. Your order is accepted and a contract is formed when your payment is confirmed and we show your order confirmation. If something prevents us fulfilling an accepted order (for example, a production problem), we’ll contact you and give you a full refund.

Delivery days close at 2pm (UK time), 2 days before the delivery day and may close earlier when full. The minimum order is 2 tubs.

5. Delivery

We deliver to the areas and on the days set out in our delivery information. Please make sure your address and phone number are correct and that someone can receive a chilled delivery.

6. Cancelling your order

Our yogurt is fresh and perishable and is made for your chosen delivery day. Under the Consumer Contracts Regulations 2013, the usual 14-day right to cancel doesn’t apply to goods that are liable to deteriorate rapidly.

You can cancel for a full refund by emailing us before the order cutoff for your delivery day. After the cutoff, we can’t cancel or refund your order, except as described in section 7.

7. If something is wrong

Your rights under the Consumer Rights Act 2015 are not affected. If your yogurt arrives damaged, is faulty, or is missing from your order, please contact us at info@lolascreamy.com, ideally with a photo, and we’ll put it right with a replacement or a refund. See our cancellations, refunds and complaints page.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. Please follow the storage instructions on the label; we can’t be responsible for products that have not been stored as directed after delivery.

9. Law

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales (or Scotland or Northern Ireland if you live there).